Refund policy
1. General Information
This Return and Refund Policy explains how Toastls handles returns, refunds, and exchanges for orders placed through our website.
By placing an order, you agree to the terms outlined in this policy.
2. Provider Information
Toastls
Address: 2404 Earl Ln, South St Paul, MN 55075, United States
Phone: +1 983-228-8225
Email: support@toastls.shop
If you have any questions, you can contact us at any time.
3. Return Eligibility
To be eligible for a return:
- Items must be unused and in original condition
- Items must be returned in original packaging
- Return request must be made within 30 days of delivery
We reserve the right to refuse returns that do not meet these conditions.
4. Non-Returnable Items
The following items cannot be returned:
- Perishable goods
- Personal care items
- Gift cards
- Final sale items
5. Return Process
To initiate a return:
- Contact us at support@toastls.shop
- Provide your order number and reason for return
- Wait for return instructions
Do not send items back without contacting us first.
6. Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Shipping costs are non-refundable.
7. Refunds
Once we receive and inspect your return:
- Approved refunds will be processed within 5–10 business days
- Refunds will be issued to the original payment method
8. Late or Missing Refunds
If you haven’t received a refund:
- Check your bank account again
- Contact your payment provider
- Then contact us at support@toastls.shop
9. Exchanges
We only replace items if they are defective or damaged.
10. Order Cancellations
Orders can be canceled within 12 hours after placing the order.
After this time, cancellations may not be possible.
11. Contact
If you have any questions about this policy, please contact:
Toastls
📍 2404 Earl Ln, South St Paul, MN 55075, United States
📞 +1 983-228-8225
📧 support@toastls.shop